Hi All, I am trying to determine the best way to pay my on-call
technicians their special pay rate for after-hours calls. If I set up an
overtime rule, there is a hard cut off on time causing a technician to
get paid their special rate if a regular j...
We are in the implementation stage of ServiceTitan trying to determine
the level of detail we can have in our Business Units. We use Quickbooks
as our accounting software and have the business units mapped to QBs
class. Currently we have 3 office loc...
Hey @Jeremy_Wick the technicians get paid a special rate when they are
assigned to a shift that falls after normal business hours. The time of
day rule works for weekends, but does not work for weeknights. Some
service techs might work a longer day o...
Thank you very much for the quick response! So it would be your
suggestion to generalize our BU to just location and then use the
Division and Trade fields within the ST BU for more detail? How does
this affect the data in your accounting software? A...