the dashboard you created shows how many recalls, and the recall %,
which is great, but what we are looking for (and I believe what serr451
is looking for) is a report that will show the % of time that a
technician was able to go to a call, and have ...
How do you identify jobs that are not fixed the first time? We are
having a hard time establishing a workflow that gives us this data -
even if we have to do the math ourselves - which is dumb.
