First-time fix rate is one of the 14 Field Service Performance Metrics
that ST recommends companies track. How do we track this? Is there a
report ST has built that will calculate this metric? I can create a
report using certain variables, but I have...
I'm looking for a report that will divide the numbers of jobs fixed on
the first appointment divided by the total number of jobs. This would
give me the percentage of jobs that were fixed on the first appointment.
I have a report that I'm using, but ...