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serr451 · 02-17-2023

First-time fix rate is one of the 14 Field Service Performance Metrics that ST recommends companies track. How do we track this? Is there a report ST has built that will calculate this metric? I can create a report using certain variables, but I have...

serr451 · 10-26-2023

ST has a report based on the number of appointments which allows you to view recalls, but yes you have to export all of this info to excel and do the math to get a percentage.

serr451 · 10-26-2023

Thank you for your response. ST's FTF is based on appointments. I created a report, but I do like the idea of creating a dashboard. I have not found a way within one report to find the a a First time fix percentage to overall jobs. I can get this KPI...

serr451 · 03-08-2023

I'm looking for a report that will divide the numbers of jobs fixed on the first appointment divided by the total number of jobs. This would give me the percentage of jobs that were fixed on the first appointment. I have a report that I'm using, but ...

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