01-26-2023 12:48 PM
After recording payments sent in by telephone our company emails the customer a copy of their invoice showing the payment has been applied leaving a zero balance. The company choice is to send only "aggregated" invoices but that is only one of the options available. Is there a way to create a default invoice choice so that it is not required to make a choice with each invoice sent? Currently the invoice types are arranged with the first choice being "itemized with price" as the first choice, so it serves as the default. I think that having the ability to choose a default type would help streamlint the process for all the people who are authorized to accept credit card payments over the phone
01-26-2023 01:58 PM
Hello @LanceBlades,
That is a great idea! This idea is actually posted in Ideas section and you can vote for it at: https://servicetitan-community.ideas.aha.io/ideas/COMMUNITY-I-1418