How do you account for a Customer tipping a technician in service titan?

jessicar3
New Contributor
 
4 REPLIES 4

jbhvac0
New Contributor III

Also interested. Saw a thread "Adding in tips" which had a possible solution.

VickiGibiault
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Jessica,

Did you ever get an answer on this?

I am curious to know how to process this through ST.

jessicar3
New Contributor

The tip was paid with a credit card, and the technicians will get to keep the tip but we need to know how to account for it in service titan.

Previous ContributorPrevious Contributor
Former Community Member

Is the technician keeping the tip or adding this to his Total on the job?