Memberships Charging to old inactive cards

[LindseyE]

Since the last update we are having an issue with our memberships charging to old cards on the customer account. These are all memberships that do not have a preferred payment selected. For many months it has been charging the good/valid card, but all of the sudden ST is trying to charge the old or expired card. We have 16,000+ memberships. How can we resolve this?

[scamcrob]

This seems like a bug. Did you reach out to your CSM?

[LindseyE]

I did reach out to them and they let me know its a known issue and they're working on it. If the first card declines ST is supposed to charge the next card but its just stopping. 

[brandy2]

Have you heard any update on this?  I've reported it, too, and my case is still in "triage" - it's happened for 2-billing cycles for us and am hoping it gets fixed soon! 

[LindseyE]

Brandy,

No updates in this yet. We have over 14,000 recurring billings a month so it's really affecting us. Customers are calling in very confused. I'm hoping it get resolved before our AR report gets out of control.