Online payment links on "counter sales" no longer available

New Contributor

We are no longer able to send an invoice for products that we ship out to customers for an online payment.  We have been able to do this for the last two years, but it seems that after this last update that feature was removed.  Customer service was unable to help us in the matter.  They claimed that feature was never available, even though we were able to provide examples proving them incorrect.  They are now saying that we should just collect the credit card number over the phone to pay those invoices, even though that would be an unsecured credit card transaction.  We are using the "creating invoice" under the customer location.  Is anyone else having issues with this?