Trane Warranty Credits

New Contributor

How do you all set up ServiceTitan to process Trane warranty repairs?  We'll perform a warranty repair where Trane sends us the part for free, and reimburses us for the labor costs (a set amount per labor hour.)  For job costing purposes, how should we have this flow through ServiceTitan?  AND, Trane reimburses us via a vendor credit, not an actual payment so want to know how all of that should be recorded to flow through properly. 


ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Do you use any other accounting software with ST? This would make a difference in what recommendations I would offer. I will tell you that at the moment ST does not (yet) have a warranty part or labor credit process available through purchasing/inventory tab.