Ok! We use QBD..
Honestly, we do not run extended warranties through Service Titan (mainly b/c we get paid for those with checks). The only thing we have is a workflow for filing the claim. (We use tags assigned to those locations, and technicians put the job on hold to "file ext wty claim" when the work is done. Then we run the hold report, file claims, and close out ticket at $0. When checks come in, the money gets posted by journal entry to the QBD books.) Given the fact that they give you vendor credits, and don't send you checks, I don't know of a way to make that work through ST. You could maybe create a non-inventory part called "labor credit" and add it to those purchase orders at $0, receive at $0, then create a return for the actual amount of the credit. TBH, I'm not sure that would work (just a theory) because I've never used returns on the purchasing side in ST. If it does work, you should be able to export those credit memos over to QBO.
If you try this, let me know if it works. I am always looking for ways to "work-around" some of ST's limitations (not a complaint - it's great software).
