Seeing the tags

New Contributor

Hi there, 

When booking a call we don't always see the tags next to the person's name or if there are more than one (like the one that is attached to this (there is a billable tag that you don't see on this screen).  How do you get this so we can see the tags without going into the customer's file? 

Calls Screen.png


New Contributor III

Hi Dawn,

I am seeing the Tags " Billable " when I search for the customer Hilston Garden Inn ( see image) 

Monosnap Calls - ServiceTitan - Google Chrome 2024.png

This is from your Next account, I will be emailing you shortly to grant me access to your live account to see if I can replicate the same results and begin troublshooting if necessary . 

Jaouad S.
Customer Support Advocate II