Dispatch pro Unassigned tech

[RColon]

Has anyone seen dispatch pro unassign a tech after it has been assigned by one of our CSR's and move it back to the unassign tab? This is new usually our CSR will lock the job to the tech, which I am questioning if our CSR did that. Just curious to know if anyone else has seen this happen?

[Zachkays]

They updated it so it no longer locks a job after the dispatcher moves it. If you want that set up reach out to the CSM for your account and they will take care of it for you.

[jsoch]

I have not seen this happen with Dispatch Pro, from what we have seen as long as the job is locked it will not move it off of that technician.