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SKILLS

What kind of skills are you utilizing to improve your capacity planning?How many job types are tied to skills and are you able to leverage this for capacity planning? We leave calls unassigned until dispatched and struggle to make ACP work properly.

Custom Fields on Dispatch Board

The custom fields feature is great for call booking, but the answers do not show up on the job for the dispatcher to see from the dispatch screen. How can I get the answers to display here?

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George_SST by New Contributor III
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Resolved! New Job Preview on Dispatch Board

Now when you click on a job on the dispatch board a preview pops up on the right. This is a preview of the job with some information. However, in order to see the contacts for the property, timesheets, etc you have to click on "Go to Job Page" which ...