I have a question, We are going to have some of our Sales guys doing a ride along with our service technician's for the winter time. Will the sales guy numbers be affected on the sale dashboard? If so what is a good process for the sales and service ...
Has anyone seen dispatch pro unassign a tech after it has been assigned by one of our CSR's and move it back to the unassign tab? This is new usually our CSR will lock the job to the tech, which I am questioning if our CSR did that. Just curious to k...
We are excited to announce that our new Weekly Dispatch Board will be available for Early Access starting May 2024.The new capability offers a seven-day overview of job appointments and technician schedules along with an enhanced Jobs Tray, for impro...
would love to see a column added to the canceled jobs tab that is for reason for cancelationalso would love a column for the reason a job is on hold can be found in the hold tab in the job tray
Hi everyone!The Dispatch Product team is working on a new Jobs Tray design within the Weekly Dispatch Board and we would love your insights and feedback on the design. The exercise will be brief – less than 10 minutes to complete. You will work with ...
What kind of skills are you utilizing to improve your capacity planning?How many job types are tied to skills and are you able to leverage this for capacity planning? We leave calls unassigned until dispatched and struggle to make ACP work properly.
The custom fields feature is great for call booking, but the answers do not show up on the job for the dispatcher to see from the dispatch screen. How can I get the answers to display here?
Now when you click on a job on the dispatch board a preview pops up on the right. This is a preview of the job with some information. However, in order to see the contacts for the property, timesheets, etc you have to click on "Go to Job Page" which ...
I work for a garage door company as the installation scheduling coordinator. This job requires me to schedule jobs based on MANY factors. I.E. "Requires 2 People on Install" , "Medium Difficulty" , "Cookie Cutter" , "Can Schedule Install" , "Customer...
