We are working on this as well. I did a tour earlier this year of a few select companies. In one company I saw they used a tag "Completed" and removed any of the other tags off the call once it was done so their completed board looked less colorful and more uniform when everything was wrapped up. Jobs that were not completed still had other tag identifiers on them which was a visual cue for the dispatchers there was still work to be done on that job.
They also had a debrief form they had to fill out. Anything that required attention or actions was dealt with right then. Sometimes if there was a quality or a training issue, the debrief form got sent to the technicians manager. This helped the field managers know how their techs were doing without having to do all the watching themselves. I am looking for a good debrief form or two to build my own. I really liked that system. I am so visual.
