Dispatch

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Help Us Improve Dispatching! Share Your Feedback Today.

Hello! I am a Product Manager at ServiceTitan for our Dispatching features. We're constantly working to improve our product and would love your dispatcher input. If you are a Dispatcher, please take a few minutes to test out some new features and sha...

scburns
by Contributor
  • 1868 Views
  • 3 replies
  • 3 kudos

add columns to job trays

would love to see a column added to the canceled jobs tab that is for reason for cancelationalso would love a column for the reason a job is on hold can be found in the hold tab in the job tray

titanz1 by New Contributor II
  • 1203 Views
  • 2 replies
  • 1 kudos

Dispatch Pro - Question about open technicians

We just recently started using Dispatch Pro. With our understanding, if a technician completes a job and doesn't have any other jobs assigned to him on the board that day, Dispatch Pro should automatically move a job to him from another technician if...

Tech Messages

Is there anyway to make the messages that come in from the technicians more visible?

tania by New Contributor II
  • 875 Views
  • 1 replies
  • 0 kudos

Anyone else using Dispatch Pro?

Hi everyone! Just curious if anyone else around here is using Dispatch Pro.Is it working as intended for you?Its been over 2 months now for us and i havent seen it do anything whatsoever and im wondering if we should just cancel it.If you use it, wha...

ssiegfri by New Contributor III
  • 838 Views
  • 1 replies
  • 0 kudos

Job Flow on Dispatch Board

I have heard the ST is working on a weekly/monthly view of the Dispatch Board, since the Schedule tab is not very user friendly. Does anyone have any ideas on how to adjust or move jobs, either automatically or more easily, on the schedule efficientl...

Resolved! Dispatch Screen

When I click on the dispatch screen, it always starts off at 2am view. Later in the day it shows up as 5pm view. Is there a way it will just show the view starting at 8am and progressively move as times does? It seems I am constantly having to move t...

MelissaG20 by New Contributor II
  • 2947 Views
  • 6 replies
  • 1 kudos

Resolved! Map 2.0

Hi everyone, Hope you are all doing well. Can someone please explain to me how to use Map 2.0? I have it open, but I am not too sure of how to work it. Thank you!

tmatzuy by New Contributor II
  • 1584 Views
  • 2 replies
  • 1 kudos

Question about Dispatch Pro locks

Hello and good day to all of you!We are new to Dispatch Pro and when it was demo'd for us at Patheon this past Sept, they showed us an easy way to lock down jobs if the job must be at a particular time frame (example: 12-4).I remember them just click...

ssiegfri by New Contributor III
  • 1271 Views
  • 2 replies
  • 0 kudos

Help Decide the Dispatch Team Name Row Color

Hi everyone!The Dispatch Product team has been listening to your feedback and would love your input on the Dispatch Board Team Name Row color. Please click this link to be taken to a quick 2-minute survey. It will show you four different color option...

scburns
by Contributor
  • 3417 Views
  • 7 replies
  • 5 kudos
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