My CSR team is getting a rapid increase of customer feedback that their smart phones are not registering they are even receiving a call from our office due to smart phone spam filters, either from our sales team members or from dispatchers. Is anyone...
I would like to get other ideas out there on setting up the zones with Service Titan. I have been a ST user since 2017. Have seen 2 other companies use it and wondering the best practices at it.Normally the zip codes are labeled in a zone which is th...
What is your favorite feature in dispatch or call booking that helps your business to be more efficient and cut travel time?Our most recent discovery has been Maps 2.0, we are currently using it to review our schedule and mapping for the next day to ...
As we are getting busier, we have a pretty extensive list each day of residential service calls that need priority service that day. The "unassigned" tab shows all calls unassigned (commercial/residential/etc). We need a better way to show which resi...
Trying to figure out the equipment doesn't show when hovering over a job on dispatch board. Thanks.
We are excited to announce that our new Weekly Dispatch Board will be available for Early Access starting May 2024.The new capability offers a seven-day overview of job appointments and technician schedules along with an enhanced Jobs Tray, for impro...
Hello! I am Larisa, a User Experience Researcher from the ServiceTitan Experience Design Team. Today, we are launching a brand new study to help us improve Dispatch, and we would love your input. Please note that this is a different study from the on...
Exciting News! Our long-awaited feature, Teams Management, is finally here! Soon, you can organize your dispatch board in whatever order you want. To sign up and be among the first to try it out, fill out this form! But wait... is this an April Fools...
Hello! I am a Product Manager at ServiceTitan for our Dispatching features. We're constantly working to improve our product and would love your dispatcher input. If you are a Dispatcher, please take a few minutes to test out some new features and sha...
would love to see a column added to the canceled jobs tab that is for reason for cancelationalso would love a column for the reason a job is on hold can be found in the hold tab in the job tray
