Does it make sense to anyone that when you rescheduled an appointment you have to manually remove the hold? Wouldn't it make more sense if the hold was removed automatically when you reschedule the job?

[Previous ContributorPrevious Contributor · Accepted solution]

I'm glad it doesn't in case someone accidentally puts the job on the wrong tech so you don't lose the hold and any information on the hold. Since there's no log of when holds are added, modified, or removed I'd rather delete the holds that were booked than lose info when it was accidentally booked over.

[kmart333]

Very good suggestion. At the very least there should be a warning that you are rescheduling an appointment for a job that is on hold. 

[laurahes · Accepted solution]

Yes! Please make it automatically remove the hold when you reschedule the job! It's so dumb that you have to manually remove the hold when you've obviously just rescheduled the job!🙄

[Previous ContributorPrevious Contributor · Accepted solution]

I'm glad it doesn't in case someone accidentally puts the job on the wrong tech so you don't lose the hold and any information on the hold. Since there's no log of when holds are added, modified, or removed I'd rather delete the holds that were booked than lose info when it was accidentally booked over.