Resolved! Technician Shifts
Is there a way to create 1 standard shift and add technicians to it? Right now we are creating individual shift per tech.
Posts
Dispatch board appearance
The dispatch board is now showing completed calls in a white bubble instead of the blue line and it is very cluttered looking and quite frustrating. Is there a way to change this back? Maybe an option to show the completed calls in the white bubble f...
Organizing the dispatch board
Hi! Just spoke with a tenant with a good idea for organizing the dispatch board, it would be really useful if we can implement a feature to organize the technicians on the Business Unit by productivity, and to organize the Business Unit on the Dispat...
Dispatch Goals
Good Morning,I am not a dispatcher however I am looking for what everyone suggests or follows for dispatchers. Do you have goals such as they need to call 40 customers a day and try to get them booked? We are hoping to add some guidelines and some st...
Job notifications
Can we possibly add the job notification toggle switch to this bubble off the dispatch board?
Resolved! Can you Schedule "Mass Send Message" to technicians?
We like to utilize the "Mass Send Message" to send reminders to our crews and I was curious if there's any way to set up a scheduled message or recurring messages to send at specific times?
Schedule Assistant needs work
We are trying to become more efficient with our routing and job scheduling. We're a pretty large company that does 50+ stops within a 40-mile radius of our shop every single day. We're tired of driving to the same towns that are 45+ minutes away, onl...
History Permission
i was just wondering if there is a way to control who can see the history in jobs. for example my techs are asking dispatchers and CSR's who calls are being moved to when they no longer see a job on them. makes me wish i could restrict who can see re...
Votes Needed!!
COMMUNITY-I-3801 Customer notifications settings for multiple appointments on the same dayWe will add an appointment to an existing job for the same day when a manager needs to go assist or we need to send additional help. When doing this the custome...
Dispatch Lagging
Hello Has anyone else been experiancing lagging between the technician's and their Dispatchers. The passed coulpe days our system would almost pause then later it would just zoom through our technician's dispatched jobs all at once. In some cause not...
