Dispatch

Posts

Start a discussion

Technician Memo

We want to build technicians profiles out so that on the dispatch board call bookers and dispatchers can make sure we are prioritizing right tech to right call. I am working on building the skills portion so that we make sure the tech can do each job...

NEED Votes- Make Arrival times and/or start times optional

The Arrival Window and start time is confusing for the customer. If we set an arrival window of 12-2 but a start time of 1 the customer is very confused on which one we will be there. Would really like to have the “start time” as an optional feature ...

Technicians Can't See Estimates created by the Office

I have been informed by some of my technicians that when the office creates estimates for them while they are working on a job they cannot see that estimate without closing the job and creating a new job for that customer. Is there any setting I need...

Megan by • New Contributor
  • 1452 Views
  • 2 replies
  • 0 kudos

Job Bubble Colors

I think there should be a way to change the color of the jobs on the dispatch board - we are trying to distinguish the completed jobs and the on hold jobs but they look almost the exact same. What are your thoughts?

scheduling jobs that are on hold

Is there an option for scheduling calls that have been placed on hold to have the hold removed automatically when scheduling the additional job instead of having to remove the hold in addition to actually scheduling the additional job?

aecox by • New Contributor
  • 838 Views
  • 1 replies
  • 1 kudos

Resolved! Technician Shifts

Is there a way to create 1 standard shift and add technicians to it? Right now we are creating individual shift per tech.

iwilliam by • New Contributor
  • 1981 Views
  • 1 replies
  • 1 kudos

Dispatch board appearance

The dispatch board is now showing completed calls in a white bubble instead of the blue line and it is very cluttered looking and quite frustrating. Is there a way to change this back? Maybe an option to show the completed calls in the white bubble f...

Organizing the dispatch board

Hi! Just spoke with a tenant with a good idea for organizing the dispatch board, it would be really useful if we can implement a feature to organize the technicians on the Business Unit by productivity, and to organize the Business Unit on the Dispat...

Labels
Unanswered Topics
View all
ServiceTitan Academy Knowledge Base Community
© 2025 ServiceTitan Privacy Policy Security Terms of Use Community Guidelines
Copyright © 2025 Khoros, LLC