Dispatch

Resolved! Where do I go to add the color dots for zip codes, we have guys driving more than servicing calls

I have used it before to help csr's schedule calls, but we have a large area to cover and it will help tremendously

Phone line quality and no response

We have come across some snags and are hoping to see if anyone else has come across them too,. Lately, almost all calls have a scratchy quality overall and cut in and out at times. We also have had the experience of when a customer calls, you are una...

Dispatcher Bonuses

How do you structure bonuses for your dispatchers?

Technician Memo

We want to build technicians profiles out so that on the dispatch board call bookers and dispatchers can make sure we are prioritizing right tech to right call. I am working on building the skills portion so that we make sure the tech can do each job...

Help us refine the Search experience (ServiceTitan Experience Design Team)

Hello!The design team is improving the Search feature and we would like to hear your valuable inputs.Could you spare an hour to share your thoughts on the current Search experience and also provide feedback on some new concepts? Your insights will di...

NEED Votes- Make Arrival times and/or start times optional

The Arrival Window and start time is confusing for the customer. If we set an arrival window of 12-2 but a start time of 1 the customer is very confused on which one we will be there. Would really like to have the “start time” as an optional feature ...

Technicians Can't See Estimates created by the Office

I have been informed by some of my technicians that when the office creates estimates for them while they are working on a job they cannot see that estimate without closing the job and creating a new job for that customer. Is there any setting I need...

Job Bubble Colors

I think there should be a way to change the color of the jobs on the dispatch board - we are trying to distinguish the completed jobs and the on hold jobs but they look almost the exact same. What are your thoughts?

scheduling jobs that are on hold

Is there an option for scheduling calls that have been placed on hold to have the hold removed automatically when scheduling the additional job instead of having to remove the hold in addition to actually scheduling the additional job?

Resolved! Technician Shifts

Is there a way to create 1 standard shift and add technicians to it? Right now we are creating individual shift per tech.

ServiceTitan Community

Posts

Resolved! Where do I go to add the color dots for zip codes, we have guys driving more than servicing calls

Phone line quality and no response

Dispatcher Bonuses

Technician Memo

Help us refine the Search experience (ServiceTitan Experience Design Team)

NEED Votes- Make Arrival times and/or start times optional

Technicians Can't See Estimates created by the Office

Job Bubble Colors

scheduling jobs that are on hold

Resolved! Technician Shifts

Emails to technicians

Job Details relating to SPECIFIC Estimate

Dispatch Pro Console

Customer email response

Maps 2.0's technician's locations not updating/ref...

How Do You Group Field Technicians Together On Dis...

Turning Sound on for Notification & Messages

Locking filters on dispatch board

CSR/Dispatcher/Permits

capacity planning/dispatch