Drag and Drop

carol_ce
New Contributor

I'm struggling with the Dispatch board drag and drop feature to change the technician's job time. The arrival window doesn't change with it so my customer notifications are wrong if I move the job around. I got excited when I saw the feature advertised recently and was hoping it had been updated, but nothing has changed. Anyone else having this issue?  It's creating a ton more work when I JUST need to move a job around on the same day.

2 REPLIES 2

Zakw
Contributor

I've had issues with drag and drop being off an hour from when I have "dropped" the appointment to where it gets reflected on the schedule

EWalker
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Are you asking if the Arrival Window can change when you change the job Start Time?