Posts

Resolved! Dispatch Pro(s and Cons)?

Hey y'all -- I'm looking for feedback on dispatch pro feature. Any limitations that we should plan for? What's your favorite benefit from using dispatch pro?

Issue with Dispatch - Refreshing Data at sign-in

Hey, we're having an issue with a couple employees where when they first go to sign in to ST, they land on dispatch and are met with the screen saying "Refreshing Data," continuously. Then they'll have to sign out and back in before they see the corr...

Please Vote!!

Hey fellow Titans! Do you have jobs that span over multiple days and find it laborious to have to go to the job page to add an appointment? Would you like to be able to add an appointment from the Dispatch Board by either right clicking on the job or...

Miranda by ServiceTitan Certified Administrator
  • 661 Views
  • 1 replies
  • 9 kudos

Technician Dispatch Notifications

We have several locations with separate accounts and all locations except our maui location works well when text/email notifications go out for dispatch to the tech. Maui however did work in the past but hasn't for some time, email works but no text ...

Custom Fields on Dispatch Board

The custom fields feature is great for call booking, but the answers do not show up on the job for the dispatcher to see from the dispatch screen. How can I get the answers to display here?

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George_SST by New Contributor III
  • 2641 Views
  • 9 replies
  • 2 kudos

Adding tech to multiple jobs in one click

I have a quick question about dispatching! We have a technician who is just in training so we team him up with another technician and they go to the jobs together. I learned who he will be paired with next week for training so I had to go through tha...

KhianaKlatt by Valued Contributor II
  • 1172 Views
  • 3 replies
  • 0 kudos

Dispatch Pro

Hi Everyone!I am looking for some feedback about Dispatch Pro. Does it look into the future to assign jobs that are in the job tray? If so, how often and how far ahead?Thank you for any and all feedback! Melanie HammondVines Plumbing

melaniehammond by ServiceTitan Certified Administrator
  • 1105 Views
  • 2 replies
  • 1 kudos

Resolved! Closing Jobs

Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...

melaniehammond by ServiceTitan Certified Administrator
  • 1627 Views
  • 3 replies
  • 2 kudos

Service Titan Down

Anyone else's service titan down? Very slow, keeps throwing "application error codes (post 500)" every time we do anything. Tech's mobile isn't working either.

alysajus by New Contributor
  • 3388 Views
  • 15 replies
  • 3 kudos

Schedule Assistant Question

Question about when I use Schedule Assistant. I will select a recommendation it gives, for example, 12:49 PM-1:49 PM, and hit save.But I still have to select an Arrival Window on the call booking screen. When I selected 1 PM-3 PM for an arrival windo...

coreyj by New Contributor II
  • 823 Views
  • 2 replies
  • 0 kudos