Hello! I am working on trying to better understand the Map 2.0 functions. What does the "optimize" button do? Does it automatically make adjustments to the dispatch board or just provide suggestions of who to send to which calls next through the Map ...
I know we can turn off customer notifications for certain job types or business units, but is there a way to have different customized notifications based on job type or business unit? We want our service and sales notifications to be slightly differ...
Would love to have a way to daily assign technicians to be dispatched together. That way helpers are automatically assigned to jobs that a lead is assigned to unless removed.
Fellow Dispatch Pro users, I'm looking for input on how you're handling Dispatch Pro when you have a tech and helper riding together. If you assign the call to both then DP turns off. Are you just assigning the lead and leaving the 2nd person as idle...
https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-5235
We have a Smart TV on our warehouse and every time we want to open the dispatch board we need to connect a computer to the screen.Is it possible to put the dispatch board on the TV 24/7?I tried logging into ST on the TV browser but as soon as I try t...
Can notifications be sent to comfort advisors when a new appointment is scheduled? A text to their phone would be ideal.
We are looking to onboard a new CSR. I would like to know if there is a video that we can show them on how the system works and what they will be looking at when they start? Or better yet a "test" for someone who claims to be experienced or fluent in...
Does anyone have an option where the technician does not receive an email for every dispatch? These emails needlessly clog up an inbox, and can bury important emails that are sent to a technician. Thank you in advance.
When I am looking at technician productivity reports and I see an estimate closed out as "no sale" or "nmt", But then 2 days later, we see the call again on board with the estimate sold. Should this not go back and attach or change original call from...
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