How can I fix QuickBooks Error 15401 during payroll updates?

[jicol26690]

Hi all,

I’m encountering QuickBooks Error 15401 when processing payroll. It seems related to missing or incorrect employee information. I’ve double-checked employee records and tax tables, but the error persists. Has anyone experienced this issue and found a solution? Any advice on troubleshooting steps or fixes would be greatly appreciated. Thanks!

[jackblack5689 · Accepted solution]

QuickBooks Error 15401 appears when there's an issue with employee information, often related to payroll setup or employee details.

Understanding the Root Causes of QuickBooks Error 15401 :

1. Incorrect Tax Identification Number (TIN): The TIN or Social Security Number (SSN) entered for an employee may be invalid or incorrect.
2. Outdated Payroll Information: Payroll settings or employee details might be outdated or need updating.
3. Mismatched Data: There could be a mismatch between the employee’s information in QuickBooks and what is registered with tax authorities.

Stepwise Solutions to fix QuickBooks Desktop Error 15401 :

1. Verify Employee Information: Check the accuracy of the employee’s TIN or SSN. Make sure it matches the information on file with the IRS or other tax authorities.
2. Update Payroll Settings: Go to the Payroll menu, select "Employees," and review/update employee information as needed.
3. Re-enter TIN/SSN: Correctly re-enter the employee’s TIN or SSN in QuickBooks to ensure it is accurate.
4. Check for Software Updates: Ensure you are using the latest version of QuickBooks to avoid compatibility issues.
5. Contact QuickBooks Support: If the error persists, consult QuickBooks support for further assistance.

These steps should help resolve Error 15401 and ensure accurate payroll processing.