What kind of skills are you utilizing to improve your capacity
planning?How many job types are tied to skills and are you able to
leverage this for capacity planning? We leave calls unassigned until
dispatched and struggle to make ACP work properly.
For those of you using ACP how did you configure it so only the service
professional with the correct skill set is showing? For example, we have
HVAC serv & Maint. as a business unit group. We only have one tech that
currently services boilers, but i...
"Needs a Timesheet" on the non-job event is so misleading. Because if it
doesn't need a timesheet, you still need to click that box to have the
event show on mobile. You also need to check that box to exclude the
tech from capacity for dispatch pro.I...
Fellow Dispatch Pro users, I'm looking for input on how you're handling
Dispatch Pro when you have a tech and helper riding together. If you
assign the call to both then DP turns off. Are you just assigning the
lead and leaving the 2nd person as idle...
Join us on Thursday, July 20th, at 10 am PT to hear about our latest
innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is
a machine learning algorithm that automatically assigns technicians to
jobs to maximize profit. Learn about ...
Hello!The design team is improving the Search feature and we would like
to hear your valuable inputs.Could you spare an hour to share your
thoughts on the current Search experience and also provide feedback on
some new concepts? Your insights will di...
If you haven't joined our CSR / Dispatcher Group here in community, we'd
invite you to join. A couple of weeks ago in the group, we shared an
article on nine best practices on how to effectively schedule
technicians. We are going to take a deep dive ...
Good Morning All!We are playing with the idea of implementing capacity
planning. I'm in the next environment and set our base capacity to 0
with our tech shifts for a 9 hour window. When I go to the Capacity
planning page the hours fluxuate between 3...
I run a 25 tech plumbing company. We have anywhere from 900-1200 calls
per month with a 92% booking rate. I would like to know what is the
average canceled calls % to booked calls regardless of reasons. Also
what to you is an acceptable reason and wh...
Hey Guys! We have been using Service Titan for about a year and are
starting to look into setting up capacity planning. I have a couple
questions to see if the community can help me out with on some things we
do or may need to change. Question 1I hav...