[WEBINAR] Dispatch Pro: The Future of Dispatching is Here

Join us on Thursday, July 20th, at 10 am PT to hear about our latest innovation, Dispatch Pro! Powered by Titan Intelligence, Dispatch Pro is a machine learning algorithm that automatically assigns technicians to jobs to maximize profit. Learn about ...

by ServiceTitan Certified Administrator
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Interested in ACP (Adjustable Capacity Planning)

If you haven't joined our CSR / Dispatcher Group here in community, we'd invite you to join. A couple of weeks ago in the group, we shared an article on nine best practices on how to effectively schedule technicians. We are going to take a deep dive ...

by Valued Contributor II
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Setting up ACP

Good Morning All!We are playing with the idea of implementing capacity planning. I'm in the next environment and set our base capacity to 0 with our tech shifts for a 9 hour window. When I go to the Capacity planning page the hours fluxuate between 3...

user_f54 by New Contributor II
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Canceled Calls

I run a 25 tech plumbing company. We have anywhere from 900-1200 calls per month with a 92% booking rate. I would like to know what is the average canceled calls % to booked calls regardless of reasons. Also what to you is an acceptable reason and wh...

Jakeasap by New Contributor
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In Field Prescheduling

Hey Guys! We have been using Service Titan for about a year and are starting to look into setting up capacity planning. I have a couple questions to see if the community can help me out with on some things we do or may need to change. Question 1I hav...

user_f54 by New Contributor II
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Capacity Planning on Dispatch Board - still greying out the board

Capacity planning has put grey fields across the dispatch board, which then covers up the Team names. I know this issue had been submitted to the engineers to resolve, but it's been months and still has not been resolved. It's not a good solution to ...

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hillsowner by ServiceTitan Certified Provider
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Resolved! Capacity Planning: What am I doing wrong?

Why can't I adjust my individual time slots? Where have I gone wrong? It's been YEARS since the first time I set this up and I'm setting it up at a new company now.

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JessicaSmith by ServiceTitan Certified Administrator
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