My Technicians struggle with getting the specific details for the work they need to complete. The JOB SUMMARY is not designed (nor should it be) to contain every minute detail of a job appointment.
Currently: Job > Job Details > History > Estimates > Sold > Items
The problem with that is they do not see just the SPECIFIC estimate they are dispatched to. Additionally it's a bulky, complicated process of clicking through in an app that is not always responsive and relies on full bars of cell service for optimum performance.
I'm at the point where I'm going to be back to printing a Dispatch sheet with job specifics every day because this fancy system can't handle the details.
JOB DETAILS need to be easily accessible in Mobile and very clearly attached to the job/appointment the Technician is Dispatched to.
