We are looking to onboard a new CSR. I would like to know if there is a
video that we can show them on how the system works and what they will
be looking at when they start? Or better yet a "test" for someone who
claims to be experienced or fluent in...
Does anyone have an option where the technician does not receive an
email for every dispatch? These emails needlessly clog up an inbox, and
can bury important emails that are sent to a technician. Thank you in
Howdy everyone!At one of the sessions at Pantheon, the speaker spoke
about "classifying calls" at either the end of the day or end of the
week. I dont remember her name unfortunately.What exactly does this
mean? How does this help? How is it done?I a...
Hello ServiceTitan Community!I am reaching out here to see if anyone is
successfully using Dispatch Pro today, and would be interested in
meeting up with me and a few colleagues to talk about how you got set
up, what were some pain points or adaptati...
Hey, we're having an issue with a couple employees where when they first
go to sign in to ST, they land on dispatch and are met with the screen
saying "Refreshing Data," continuously. Then they'll have to sign out
and back in before they see the corr...
Hey fellow Titans! Do you have jobs that span over multiple days and
find it laborious to have to go to the job page to add an appointment?
Would you like to be able to add an appointment from the Dispatch Board
by either right clicking on the job or...
Hi Everyone!I am looking for some feedback about Dispatch Pro. Does it
look into the future to assign jobs that are in the job tray? If so, how
often and how far ahead?Thank you for any and all feedback! Melanie
Hey All!I am looking for feedback on closing jobs. Currently, my
technicians closeout their own jobs. However, we are looking into having
the techs reach out to their manager to essentially have that job
reviewed and then closed by that manager. We a...