My Technicians struggle with getting the specific details for the work they need to complete. The JOB SUMMARY is not designed (nor should it be) to contain every minute detail of a job appointment. Currently: Job > Job Details > History > Estimates >...
Is anybody using it yet?First for context, our team consists of Residential Hvac install and service, light commercial, Plumbing install and service, and Electrical support, service, solar and generator. 4 CSR, 5 dispatchers across all the department...
When a customer responds to an email they received which includes and invoice or estimate, I have no idea which estimate (they sometimes have multiple) or invoice they are responding to. The email that kicks back to us doesn't include the estimate or...
Hello, I want to see if there is a resolution when my technicians dispatch themselves to a job and the system either auto arrives them, or they click arrive themselves, or sometimes don't "arrive" yet at all, and the customer cancels on the spot or d...
Hi all,We have a few (but not all) of our dispatchers running into an issue when using the dispatch board. When clicking the calendar and choosing another date within the same month, all is well—but when they attempt to choose a date a few months awa...
Looking for a way to block out of town zip codes from going later in the evening and only being available in the morning arrival windows.Our technicians rotate zones daily and sometimes multiple technicians are in the same zone depending on call volu...
I saw Tyler's from Training And His was grouped the way I liked, but I cant seem to get it done. Any assistance would be great! Tried searching everywhere for an answer cant quite fine a resolution. Thanks!George
Does anyone know how to turn on the sound so I can hear when something pops up on the Notification & Messages on the dispatch board?
I just wanted to suggest making it an option to lock the filters you choose on the dispatch board.We are a company that has a couple of different locations and everyday we have to set the filters on the dispatch board to just our guys, or if we even ...
I used to really like Service Titan 4 years ago. Now I literally cannot stand it. All these "updates" that keep being done, does absolutely nothing but continue to complicate our jobs around here. We no longer have the option switch back to old versi...
