TitanAdvisor - Job Booking & Dispatching

New Contributor III

Hi all. I have one dispatcher who uses the dispatch board to send messages to our technicians almost everyday. But the percentage of dispatcher who visited the dispatch board is only 12.5% which is not right. Does anyone have the same issue or knows how to resolve this? 


New Contributor III

As the dispatcher, I use ONLY that screen during the day.  The schedule board I use only first thing in the morning and if I need to look ahead. But the owner only uses the schedule board.  I think it definitely it is what they get used to but also that they don't really understand how to use it.

New Contributor II

we have the same issue!

New Contributor II

Would love to get the answer to this!