Posts

Technician Dispatch Notifications

Hello everyone,Does anyone know anything about being able to only allow the tech to see one job at a time until they are finished with current job? We are trying to get them to check in after each call, but also want to have the ability on scheduling...

Help Us Improve Dispatching! Share Your Feedback Today.

Hello! I am a Product Manager at ServiceTitan for our Dispatching features. We're constantly working to improve our product and would love your dispatcher input. If you are a Dispatcher, please take a few minutes to test out some new features and sha...

scburns
by New Contributor III
  • 793 Views
  • 3 replies
  • 3 kudos

Tech Messages

Is there anyway to make the messages that come in from the technicians more visible?

tania by New Contributor II
  • 353 Views
  • 1 replies
  • 0 kudos

Technician Dispatch Notifications

We have several locations with separate accounts and all locations except our maui location works well when text/email notifications go out for dispatch to the tech. Maui however did work in the past but hasn't for some time, email works but no text ...

Resolved! Closing Jobs

Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...

melaniehammond by ServiceTitan Certified Administrator
  • 1408 Views
  • 3 replies
  • 2 kudos

Technician Memo

We want to build technicians profiles out so that on the dispatch board call bookers and dispatchers can make sure we are prioritizing right tech to right call. I am working on building the skills portion so that we make sure the tech can do each job...

Resolved! Open jobs.

Is there a way that I can put on ST jobs that additional work is needed but we don't have a schedule date yet? For example, we need to go back and do trenching and ground rods when the ground is thaw. Where can I stick that job without scheduling?Sec...