Emails to technicians
When I dispatch my technicians their jobs it goes to their tablets and their phones, how do I get the dispatch to show the customers email on their phones?It only shows name, address, and phone, no email.
Posts
Dispatch Pro Console
Is anybody using it yet?First for context, our team consists of Residential Hvac install and service, light commercial, Plumbing install and service, and Electrical support, service, solar and generator. 4 CSR, 5 dispatchers across all the department...
Tech Bio
Are there any options for sending more than one tech bio to a customer. For ex: 2 man jobs or when a tech has a trainee. As of now only one photo/bio is going out. Also, any verbiage included in bios about having trainees is appreciated.
We are bringing out our Pro Product Managers to Help with Dispatch Pro Office Hours!
Dispatch Pros,We are excited to announce Pro Product Office Hours!!This is the time where you can join for FREE to meet with our Pro Product Managers (the ones who make the product) and ask all the questions!Come join and learn with others! Register ...
Technician Dispatch Notifications
Hello everyone,Does anyone know anything about being able to only allow the tech to see one job at a time until they are finished with current job? We are trying to get them to check in after each call, but also want to have the ability on scheduling...
Help Us Improve Dispatching! Share Your Feedback Today.
Hello! I am a Product Manager at ServiceTitan for our Dispatching features. We're constantly working to improve our product and would love your dispatcher input. If you are a Dispatcher, please take a few minutes to test out some new features and sha...
Tech Messages
Is there anyway to make the messages that come in from the technicians more visible?
GPS Tracking in KM and not MI
Does anyone know how we can change the GPS tracking to be in Kilometres instead of Miles?
Technician Dispatch Notifications
We have several locations with separate accounts and all locations except our maui location works well when text/email notifications go out for dispatch to the tech. Maui however did work in the past but hasn't for some time, email works but no text ...
Resolved! Closing Jobs
Hey All!I am looking for feedback on closing jobs. Currently, my technicians closeout their own jobs. However, we are looking into having the techs reach out to their manager to essentially have that job reviewed and then closed by that manager. We a...
