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Tech Communications

My guys only see the job they're dispatched to. However, sometimes I need to communicate to them that they need to get a tool from the office for let's say job #3. How do I communicate that with the techs in the morning about something they can't see...

Ventirght by New Contributor II
  • 57 Views
  • 0 replies
  • 0 kudos

Emails to technicians

When I dispatch my technicians their jobs it goes to their tablets and their phones, how do I get the dispatch to show the customers email on their phones?It only shows name, address, and phone, no email.

espencer1 by New Contributor II
  • 209 Views
  • 0 replies
  • 1 kudos

Dispatch Pro Console

Is anybody using it yet?First for context, our team consists of Residential Hvac install and service, light commercial, Plumbing install and service, and Electrical support, service, solar and generator. 4 CSR, 5 dispatchers across all the department...

Tech Bio

Are there any options for sending more than one tech bio to a customer. For ex: 2 man jobs or when a tech has a trainee. As of now only one photo/bio is going out. Also, any verbiage included in bios about having trainees is appreciated.

michelle54 by New Contributor III
  • 577 Views
  • 1 replies
  • 0 kudos

Technician Dispatch Notifications

Hello everyone,Does anyone know anything about being able to only allow the tech to see one job at a time until they are finished with current job? We are trying to get them to check in after each call, but also want to have the ability on scheduling...

Help Us Improve Dispatching! Share Your Feedback Today.

Hello! I am a Product Manager at ServiceTitan for our Dispatching features. We're constantly working to improve our product and would love your dispatcher input. If you are a Dispatcher, please take a few minutes to test out some new features and sha...

scburns
by Contributor
  • 1874 Views
  • 3 replies
  • 3 kudos

Tech Messages

Is there anyway to make the messages that come in from the technicians more visible?

tania by New Contributor II
  • 877 Views
  • 1 replies
  • 0 kudos

Technician Dispatch Notifications

We have several locations with separate accounts and all locations except our maui location works well when text/email notifications go out for dispatch to the tech. Maui however did work in the past but hasn't for some time, email works but no text ...