Invoices & Estimates SPAM

[josh_bab]

Is anyone else having a problem where they send a customer an invoice, estimate, or reminder via email and it's getting caught in the junk mail folder?  Is there a way to fix this on our end without having to coach the customer through how to add us to their trusted email list?

[woodallj]

We have been experiencing this issue as well for months. Were you able to find a way to prevent invoices and estimates from going to customers spam?

[MadisonPCG]

@josh_bab I'm not aware of anyone having any problems with emails going to spam at this time. I recommend having your CSRs tell your customers to add noreply@servicetitan.com to their list of addresses. This prevents messages from going to spam. Especially if they are a new customer. They could always ask existing customers if they are having trouble receiving your emails.