New Troubleshooting Articles in the ServiceTitan KB for May 17, 2023

[hbennetts]

Hello,

Sharing a list of new troubleshooting articles posted between May 10 and May 17 to the ServiceTitan KB located here: https://help.servicetitan.com/. We hope they are helpful. At the bottom of each article, you can rate it for its usefulness, provide feedback if it isn't, and we'll update the article.

1. Changing Logo in Invoice Email Settings
2. How to Handle "Home Improvement Contract" text in Invoice/Estimate/Statement PDF
3. Office employees are unable to access to Clock In/Out
4. Automated Refund Error: Object reference not set to an instance of an object
5. How do I differentiate between labor costs for different jobs or phases when invoicing a project?
6. Discount does not appear when adding a discount item to Counter Sales invoice
7. Refunding payments results in error
8. Unable to mark a material as No Charge
9. Refunds aren’t changing the invoice balance after exporting to QuickBooks Online
10. When running the "Invoice Amount" report, duplicate results appear
11. Technician Shift details not appearing on the Dispatch Board
12. Earning codes not appearing when creating a payroll adjustment on an invoice
13. Office Timesheets Not Showing All Clock-Ins
14. Modify payroll to accommodate overtime adjustments
15. Revenue by Job Type Report does not accurately reflect labor costs
16. Configuring Payroll for Commission
17. Resolve Issue with Unpausing and Viewing Paused Jobs in ServiceTitan Mobile 2.0

We love getting your feedback, so if there's anything you'd like to see more (or less) of, please let us know!