We are extremely unhappy with the new layout design for both the Customer Page and the Location Page. While there are many great things about Service Titan, it feels as though random aesthetic changes that no one requested are being implemented instead of the numerous other modules that could be improved.
This new layout design actually makes things more difficult. For the Location Page, to have the notes, jobs, invoices, recurring, and equipment sectioned off in the report style crunches the text together and prohibits quick glancing at reports. We are used to clicking in and out of jobs at quick pacing and being able to see equipment without having to scroll or only using a single tab. This I not even covering the atrocious viewing of the Recurring Services.
This update in design makes not only the workflow less efficient but it also creates the opportunity for more errors. While having the design more organized can be understood, the older format allowed for freedom of movement. The multiple report sections creates for a jumpy page, the side panel does not help in navigation, and attempting to switch back and forth between linked Location and Customer Pages is exceedingly difficult. In fact, it is just plain horrible.
For the Customer page, the design creates a much more difficult workflow. When we are trying to assist with customers, having everything in a more open display creates for easy customer communication. It also allows for multiple people within the office to view the same items or search an account quickly. The report like sections limit the view, cut off information, make it extremely difficult to access the linked Location Page, and creates a general distortion of the page’s information.
I understand the reasoning behind the design shift. I understand thinking that the ability to filter information would be preferred. However, this is not the way to do it. It does not increase out success, our workflow, or assist our customers. I appreciate being able to switch back to the old design. The same can be said for the new design flow of the Search Page. While the thought it appreciated, we would much prefer the larger issues of Mapping having a limited view, Inventory Details showing incorrectly, limitations in Reports, and other bugs we have been requesting for years be fixed before more aesthetics are changed. And when they are changed, perhaps end users from ALL fields of business should be consulted prior to their implementation. For those who rely more on the Desktop version, these changes are vastly underwhelming and difficult to work with. For now, we will be happily using the old design and hoping that the new one will not become a permanent feature.
