Upset customer

Nige
New Contributor

How do you best handle upset customers who are very upset because the clients don't deal with them appropriately? For example, keep canceling appointments, never call back, and fix things only to have them break again in a couple of days.

2 ACCEPTED SOLUTIONS

jmoree
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Depends on the situation, but we have had to utilize the DO NOT SERVICE function.  You can set this on a customer and it marks the customer and all locations with a DO NOT SERVICE tag.  

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Tiffy76
New Contributor III

It does depend on the situation, using your tags is always good. I see that some are blocked but calls still come through if they call you back from goggle leads, The best way to handle this if the customer still calls wanting service just be honest and will them. 

Tiffany Mendez
Office Manager / Genzel Plumbing

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2 REPLIES 2

Tiffy76
New Contributor III

It does depend on the situation, using your tags is always good. I see that some are blocked but calls still come through if they call you back from goggle leads, The best way to handle this if the customer still calls wanting service just be honest and will them. 

Tiffany Mendez
Office Manager / Genzel Plumbing

jmoree
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Depends on the situation, but we have had to utilize the DO NOT SERVICE function.  You can set this on a customer and it marks the customer and all locations with a DO NOT SERVICE tag.