User Activity

Hello Everyone, Does anyone know of any videos that can help us with Capacity Planning?
Hello Everyone  Just wanted to stop by to say!! Happy Friday to everyone and have a Fabulous Friday!!!
Good afternoon today I have had so many dropped or missed calls from Dialpad? Is this happening to anyone else?
Hi!! We are looking for insight on how others split the roles of CSR/Dispatcher.We are an Plumbing Company that is growing. Looking for ideas / thoughts on having one person as CSR/Dispatcher/Permits, or having one person as a CSR/Permits and one per...
Hello, I work for a growing plumbing company, I was wondering what do your CSR's and Dispatchers do during slow times? Somedays we will take calls all day and sometimes it will be in random burst throughout the day. Do you have a list of things to ke...