As of today, Canadian businesses are legally permitted to charge credit card processing fees for customers using credit cards for purchases. https://www.cbc.ca/news/business/credit-card-surcharge-shop-1.6606997 I am looking for a way I can have this automatically added to invoices. e.g. an "if, then, else" statement that automatically adds a percentage to the invoice total, if the payment type selected is a credit card.
This is not a feature that exists right now. Your techs would have to manually add the fee. You can share this idea with ServiceTitan's Product team via the Ideas board. Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so we can upvote your idea!
At the top of this screen, click on the IDEAS heading. Then click the ADD A NEW IDEA button.
If you are using the discounts & fees function, you can create a fee for a percentage. When the tech finds the customer is using a card they could add the "Credit Card Fee" for whatever percentage you've determined and it will increase the invoice.