I want to set my caller ID to a static number- the knowledge base article is vague on how to accomplish this. Do I need to involve my CSM or am I missing the setting somewhere?Here's the knowledge base article that isn't helping! https://help.service...
It seems our Titan Score is going down because of our response time using Chat. Our CSR's Respond immediately. Not even a minute goes by. Could anyone give me some insight on how to increase our score or what is causing our score to go down because o...
At the end of the day we have someone go through any abandon calls and reclassify them as to who answered and the reason that customer called. We try to keep out abandon call number as low as possible. But if someone hangs up before it rings in or th...
Heya, am able to chat back and forth with my coworker, who sits far away from me, via the ServiceTitan framework/software?Thank you in advance!
Why can the office side not send financing options to clients? Some of our estimates can be tens of thousands of dollars, and people need time to think it over. The tech cannot come back later just so they can stare at his ipad. We almost lost a big ...
Can someone please implement a feature to allow us to turn on text notifications for each tech that will send them an alert when a job is booked on their specific schedule? Seems like a no brainer feature to me but somehow is missing. For clarificati...
When a customer chat has been initiated from the customer page and later you need it to be attached to a specific job, is there a way to do that? Also I think it would would be beneficial to just have a chat section with all chats on the customer pag...
Wanted to learn if anyone has a solution to allow customers to pay through text message ***when the ST user uses ST Payments*** - (If this is a possibility through setting up the Customer Portal -- which would then open a phone browser I would like t...
Is there a way to turn off the automatic survey sent by ST?
This might seem like an incredibly lame question. That is because it absolutely is. I cannot figure out how to change my username here in the community. It cut off the last two letters of my name. It doesn't seem to be a character count issue as ther...
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