Ember sessions

KRH1228
New Contributor

Currently doing the Ember sessions, Having an issue where things that have been are not being accounted for. Anyone else have this issue or know how to solve it?

Example: To get a certain amount of points 80% of Techs need to have a picture and bio. This has been done but won't give credit or mark as complete.

2 REPLIES 2

samkliebert
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

It only updates points once a day.  That's what Tim told me yesterday 🙂

tsjobeck
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

#1 Make sure to ask this with your Program Facilitator in Embers. Share your screen and review it together. Your facilitator should be able to determine the metrics are being accomplished. 

#2 If you confirm its meeting the TitanAdvisor Metrics, then I would recommend opening a support ticket. Always best to do a loom video on a few screen shots to better equip support with all pertaining info. 

Hopes this helps!

Tim Sjobeck
Program Facilitator
Coach
Director of Smiles