Why can the office side not send financing options to clients? Some of our estimates can be tens of thousands of dollars, and people need time to think it over. The tech cannot come back later just so they can stare at his ipad.
We almost lost a big piece of business today because the tech had already left, they decided afterwards to finance, and I wasn't able to send them options.
The customer doesn't understand, I don't understand. This needs to be fixed or it is going to cost us sales.