Resolved! Purchase Order
I added a Purchase Order to the wrong job. It's already been received and exported. It was the right customer but the wrong job. We do not do Inventory tracking. How can I remove it from the job? Thanks
Posts
Resolved! Costco Forms and Service Titan
Hi Titans of every form!My HVAC company recently got two Costco stores that we are going to be generating leads in and I was wondering if any other companies (of any types) that use Service Titan also work with Costco and how they handle the paperwor...
We need your input Re: CALL CENTERS (Quick survey attached)
ATTENTION: Call Center Mangers, Dispatcher Managers, Owners and Operators!I'm SO excited to announce an upcoming event in November tailored JUST for you! ServiceTitan understands the importance of a strong call center. We know that if contractors can...
Resolved! Payment Successful Notification
Has anyone noticed that since the update, when a payment is taken on an invoice, The box in the upper right with Green print says “Payment successfully SAVED”, but then sometimes a box with black print shows in the middle of screen that says “Payment...
Client Portal
We have a large commercial customer that would like to be able to look to see updates on job completion, waiting on part....on hold...ect.... However, there are jobs where they are the bill to, and they have tenants that are responsible for some bill...
High Abandon Rate - Unexplained in Service Titan
We are experiencing a high abandon rate in our Service Titan Dashboard.The problem is that we are not actually missing calls, the Green Bubble Populates and disappears a lot of the times instantaneously. Our team has an ASA of 8-10 Seconds, but it se...
New Tech can't see non-job events
I have a new tech that has reported that he SOMETIMES can see jobs/non-job events on his app. This morning he had a non-job event added by one of our dispatchers but was not able to see it. I deleted it and readded it and it appeared on his mobile ap...
Phones Pro problems dialing out
Is anyone having problems with Phones Pro/Dialpad dialing out.
What are your Call Center Goals?
How do you measure success in your call center? What KPIs and goals are most important to you? How do you track the progress of your goals and communicate it to your team members? Share below!!We are going to have a big conversation about Call Center...
Resolved! Community not loading
ST is loading okay for me today but whenever I try to access Community, it is very very slow and sometimes will not load at all. I have tried refreshing, logging in and out, opening a new tab etc but am still experiencing the problem. I just updated ...
