What are your Call Center Goals?

Valued Contributor II

How do you measure success in your call center? What KPIs and goals are most important to you? How do you track the progress of your goals and communicate it to your team members? Share below!!

We are going to have a big conversation about Call Center KPIs at our August Lunch and Learn on August 17th in our CSR/Dispatcher Community Group. If you haven't joined, now is the time! Click here to join the group so you don't miss any of our call center conversations.