asnow
Valued Contributor II
since ‎01-19-2022
‎09-26-2023

User Statistics

  • 454 Posts
  • 10 Solutions
  • 658 Kudos given
  • 718 Kudos received

User Activity

Ten Minute Training - Making Connections

09-26-2023
Connecting with customers is an important part of building a relationship of trust. Customers look to the CSR as their first line of help to finding a solution for their problem. Connections are made when the CSR takes time to listen, show empathy, a...

CSR/Dispatcher Group Lunch and Learn TODAY!!

09-21-2023
Happy Third Thursday - CSR Group Lunch and Learn Day! For our new members, we meet LIVE monthly (via zoom)! Every third Thursday we meet to share ideas, ask questions, and mastermind. These calls are not recorded, so we encourage you to mark this slo...

Seeking Best Practices for Scheduling Service Calls

09-20-2023
This was a message shared by @AlexPhylactou on the Call Booking Discussion board. Wondered if you could all share your thoughts with him? --------------------------------------------------------------- Hope y'all are doing great! So, here’s the deal....

Ten Minute Training - Utilizing the Call Center Playbook Template (for managers)

09-19-2023
Call Centers are the heartbeat of the company. They are the place where customer relationships begin. Each team member has a critical role to play, to ensure a positive customer experience, and to set up the field team for success. Just like every go...

Call Center Playbook Template

09-19-2023
Welcome back from Pantheon! Last week I had the privilege of presenting at #Pantheon23 with the amazing Areni Mahdessian, who is a Product Management Director here at ServiceTitan. Together, we shared some tips for setting up your call center to incr...
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