asnow
Valued Contributor II
since ‎01-19-2022
‎04-23-2024

User Statistics

  • 512 Posts
  • 12 Solutions
  • 713 Kudos given
  • 862 Kudos received

User Activity

Ten Minute Training - How to Cross-Sell / Upsell Over the Phone

04-23-2024
In our CSR/Dispatcher monthly Lunch and Learn meeting last week, I gave a short training on the importance of cross-selling or upselling while over the phone. I wanted to make sure that those who were unable to attend could still have access to the t...

CSR / Dispatcher Lunch and Learn this week!

04-17-2024
Hello group members! It's the third week of the month - and you know what that means... Lunch and Learn! We meet the third Thursday of every month to bring you training and provide a space for you to share challenges, ask questions, and share advice ...

Sneak Peak!! Who'd like to get early access to the NEW "Weekly Dispatch Board?""

04-08-2024
WOW! The new weekly dispatch board will be available for Early Access starting May 2024! You'll love all the new capabilities that will make it so much easier to make dispatch decisions and be more efficient. If you'd like to jump in check it out, th...

HVAC Call Scripts - and how they help boost Booking Rates

04-08-2024
ServiceTitan recently published a blog article that contained several examples of inbound and outbound call scripts for HVAC companies. We thought it would be helpful to post these here in the community for easy access. If you work in a trade other t...

Call Experience that Performs - Back to the Basics Webinar

03-22-2024
Hey CSRs and Dispatchers (and managers), Brittany and I went Back2Basics yesterday on a ServiceTitan webinar. It was a great combination of basic tools and features in ServiceTitan, along with some best practices, call flow examples, and important KP...
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