API Create Note & Assign createdById

[dfoshee79]

Im able to create notes through the API but when I try to assign a {user_id} to the {createdById} it reverts back to our default company id.  Is this a bug or is it automatically assigned on the ServiceTitan side? 

[dfoshee79]

We are adding the notes to the customers location through the API. It would be a nice feature to be able to show the user from our internal system that created the note. I am able to fetch the users information from ServiceTitan and link there id to there account on our internal system. 

[SteveCossette]

Yeah I checked the API documentations and that doesn't seem to be possible. It makes sense from a workflow standpoint though. How would you differentiate (potentially) between a legitimate employee note and an API-entered one? But yeah unfortunately I believe this is working as intended, it's always been the case.

The only API that allows you to modify the creator is task management.

[SteveCossette]

Where are you adding the notes? Because as far as I know, you can't modify the createdById, records created by the API will always show as created by the "hidden employee" (In our case, it's "nicehomeservices").

[SteveCossette]

I guess the proper question is, "What kind of notes are you adding"? Customer? Location? Jobs?

[e_dunn]

Hi @dfoshee79 - welcome to the ServiceTitan Community and congratulations on your first post! 🎉

Let's see if we can get some experts to assist you - @PamDuffy-PCG or @SteveCossette any suggestions? If this is something that should be addressed by Support, just @ mention me and I'll get it escalated.