As the first contact for your company, CSRs must accomplish a big job in a short amount of time: delight customers, gather information, and book calls—all via a short phone call or text. Some Superstar CSRs seem to do it all with ease, but only with the right training and tools at their disposal.
Read this webinar recap of Customer Care Coordinator Dayla Penn of Aire Serv Jefferson City and Columbia as she explains how she uses Phones Pro to train CSRs on the job while providing exceptional customer service.
