Taking Payments in field

New Contributor II

Our technicians are struggling with the credit card scanner on their phone/tablet (when they are taking payment and there is the photo option in the payment screen. 

- Many credit cards are black, and the techs are experiencing issues being able to take a photo of it- and end up manually entering the number

-New credit cards have the credit card number in rows on the back of the card and they are not able to proceed with the payment 

-focusing is very difficult, and glitchy- and sometimes never just scans


Are there any troubleshooting tips- or solutions in the works for new credit cards and changing times? 

I know there is a cc scanner, but have not heard wonderful things either (insert stories that change my mind here 🙂 )

Ashley Gulevich
Director of Administration
Coastal Heat Pumps
Victoria -BC- Canada

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @ashley_c1, thanks for providing valuable feedback on the credit card scanner feature. Please make sure technicians are following all the steps described in this article to process credit card payments in Mobile. 

Let me know if I can help.