Trying to get a quicker way of looking up my WIPS
Tryin to find a quicker way to find WIPS. Does anyone have any suggestions
Posts
Job Type Class - Does this give an error if you try to book a job in the same class?
We are an irrigation company that utilizes prepaid memberships along with pay-per-service jobs based on where we are in the season, i.e. we are getting ready to start up systems. We are having an issue where a startup job, for example, is booked as a...
Adding Tags Retroactively
I think it would be a good idea to have new tags be added to retroactive jobs. For example, I am making a tag to add to our furnace repairs to label them as a buy back opportunity in the future. It would be nice if this tag applied to all of the furn...
New design for customer profile
Right now on the new design of the customer profile if you are looking at the job section, it is only showing the technicians picture rather than the text of their name. Wondering if there could be an update to change this back to text as the picture...
Technician follow up
Hello, we are wondering the best practice for when a technician has completed a job and a customer calls back and wants to ask the tech a question about an estimate/invoice. We have been creating an additional apt stating "Please call customer regard...
Changing the position "Delete Selected" After Clicking Select All
Has anyone else ever accidentally clicked "Select All" and has a moment of dread as you see you mouse automatically be over "Delete Selected"? It would be nice to change the order so we aren't in danger of double clicking and deleting all the photos ...
Resolved! Non-charge job event code
Hi, when booking another appointment for a job that is closed that we need to return to it and there is no charge to the customer. Why is it that when we put in a non-charge job event code the techs are still able to put in their hours and it shows u...
Curious???
Curious to see how everyone handles sales commissions.
First-Time Fix Rate
First-time fix rate is one of the 14 Field Service Performance Metrics that ST recommends companies track. How do we track this? Is there a report ST has built that will calculate this metric? I can create a report using certain variables, but I have...
Automatically add information to invoice summary
Good morning, we are in the process of converting to Service Titan from Desco. I was curious we have an auto summary that we used on our old system, that would be put on the customers invoice automatically if they had a maintenance visit done so the ...
