Posts

Techs can't see the Bill to address

Since the last update our Techs can't see the Bill to address. In some cases, they need to see it I'd prefer to get this back on, so they know. Any ideas if this is something I can turn back on?

sanders1 by New Contributor
  • 302 Views
  • 2 replies
  • 0 kudos

Reports

Can anyone help with a report showing how many callbacks per technician?

Jeanette by New Contributor
  • 391 Views
  • 2 replies
  • 1 kudos

Techs automatically clocked out for the day

Since the latest update, we are having an issue with some of the techs being automatically clocked out for the day when they mark their last job as done. Our company pays for drive time so we have the techs manually clock in and out, as well as dispa...

Office to be able to pause jobs

https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-105 Found this idea and would love to get it some traction! It would be nice for office staff to be able to pause jobs as sometimes there are issues on tablets/internet...etc...

MirandaMel by ServiceTitan Certified Administrator
  • 538 Views
  • 3 replies
  • 3 kudos

Invoice Summary converts to project Summary

Hello. With the new feature to enable Invoice summary to be required, we have ran into an issue with this. Our electricians are unable to close out of the call completely if they choose the option to "do work later" even after the Invoice Summary has...

JustinC by New Contributor II
  • 549 Views
  • 2 replies
  • 0 kudos

Booking Job on Completed Job

Good Afternoon all,I am having an issue and am not exactly sure what to search for. We had a job that was marked completed which is was not completed. It would not allow me to mark it as uncompleted. I was able to add an appointment but when I went t...

dianam8686 by New Contributor III
  • 668 Views
  • 2 replies
  • 0 kudos

Technician's License on Invoice

Is there a way to show the technician's license number on the invoice? We do not have the customers sign the acknowledgment or authorization paragraphs, so we cannot include them in that portion of our invoicing setup. I appreciate any help you can p...

hannahpope by New Contributor II
  • 543 Views
  • 1 replies
  • 0 kudos

Capture Equipment Details on Closeouts

Our company is a 360 Painting Franchise... I have been trying to use the mobile site to closeout jobs onsite. I am unable to do so because there is a section after the signature requirements called Capture Equipment Details. First, we do not have any...

bashby by New Contributor
  • 1018 Views
  • 5 replies
  • 1 kudos

Invoicing

Is there a setting that can be applied to each job that a tech has to upload site photos before closing out and dispatch to the next job?

allisonc by New Contributor II
  • 1573 Views
  • 7 replies
  • 2 kudos

Taking Payments in field

Our technicians are struggling with the credit card scanner on their phone/tablet (when they are taking payment and there is the photo option in the payment screen. - Many credit cards are black, and the techs are experiencing issues being able to ta...

ashley_c1 by New Contributor II
  • 612 Views
  • 1 replies
  • 0 kudos