ServiceTitan Certified Administrator
ServiceTitan Certified Administrator


Online reviews play a critical part in your business and the way that your customers find services - and responding to those reviews is key. According to Bright Local, 88% of consumers are more likely to use a business if they see the owner responds to reviews.  And Yelp says, “It’s no longer just about what consumers say about your business—it’s also about what you say back.”

Recognizing that responding to reviews is time consuming and may not be every owner’s preferred skill set, the Marketing Pro team has launched the Review Response Generator - powered by Titan Intelligence.

For example, if you receive a negative review, simply click on that review, then click Generate Reply (look for the TI or Titan Intelligence symbol) and depending on your prompt a response will be generated in your desired voice and tone.  You will still have the opportunity to make edits and make it your own if you like.

PRO TIP: Did you also know you can download your customers' external reviews as a CSV file? This allows you to store reputation data outside of ServiceTitan. Learn more here.

Try it Now. Go to Reputation.

Do you not have Marketing Pro - Reputation? Contact a Pro Account Manager to learn more.


ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

The responses being generated are great!

Version history
Last update:
‎09-30-2023 09:00 AM
Updated by: