It appears to me the CSR Metrics Scorecard on the Modular Dashboard is
only tracking inbound calls. How can we track the # of outbound calls
made each day? Can this be added to the scorecard? Also, we want to see
how many jobs we're booked from outbo...
Thanks for the tip! I will check out this report. What I was looking for
is not on the CSR Manager Dashboard but maybe this will be my first
opportunity to build a custom dashboard. Everything seems to be focused
on inbound calls but the outbound cal...