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mdrake · 09-26-2023

It appears to me the CSR Metrics Scorecard on the Modular Dashboard is only tracking inbound calls. How can we track the # of outbound calls made each day? Can this be added to the scorecard? Also, we want to see how many jobs we're booked from outbo...

mdrake · 10-01-2023

The responses being generated are great!

mdrake · 09-30-2023

I don't see the report in my list so I guess I will reach out to my CSM team. Thank you!

mdrake · 09-29-2023

I appreciate your response. Is this a custom report you'll built? I don't see it in my reports list. Reports is not my strong suit, especially when it comes to building custom reports. 

mdrake · 09-29-2023

Thanks for the tip! I will check out this report. What I was looking for is not on the CSR Manager Dashboard but maybe this will be my first opportunity to build a custom dashboard. Everything seems to be focused on inbound calls but the outbound cal...

mdrake · 01-10-2023

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