Issue with GLS listing and Calendar Link not appearing on listing.

[MikeZepp]

My client has GLS all set up and it has been working well for a few months now.  Today my team realized the calendar icon was no lager available. ST issues? GLS account issue? Thank You in advance 🙂  

[SGhirard]

This can be dependent on Google as well running updates on their platform. Has it populated again? If not please submit a support ticket so the team can check it out. @PamDuffy-PCG  thanks for all your work chiming in and helping! 

[PamDuffy-PCG · Accepted solution]

Hey @MikeZepp ! It sounds like the GLSA connection is broken. You can check by going into Settings > Integrations > Marketing Integrations > Google Local Services (Edit Button) > Match Accounts (Edit Button). Even if Match Accounts shows a green checkmark, you might click that Edit button and find that the location shows an Error. You can resubmit it from within ServiceTitan - make sure the address matches EXACTLY (commas, hyphens, etc) to what shows on Google. 

By the way - you can also set up a GLSA Invalid Match alert in Alerts (see below). This way, if anyone happens to change your Google listing and it mis-matches with ServiceTitan, you'll be alerted to it. 

 

[gavurb]

I've had the same issue but my account says it is matched. Not sure why the booking button would not appear when someone searches on Google