Hi all! We recently started setting up Service Agreements for our commercial customers. Previously, we used a workaround with memberships to adapt to what we needed. Under that old way, I was able to easily dictate what discounts to give and to which categories to apply them. With Service Agreements, it appears that I will have to activate and set up client-specific pricing just to get some kind of membership holder discount. This seems like a slightly burdensome process which leads us to other problems, like permanently assigning a labor rate to technicians (which doesn't work for our company).
Is there any other way to initiate this discount, or is this the only pathway? Thanks in advance!
