Customer to call back directly to technicians with a text message request through ST

New Contributor II

I have an issue when the office is closed and a technician calls and leaves a customer a message to get authorization. The customer then calls the office that is closed. The customer has no way to call the technician back directly. There should be a feature that allows the technician to send a text message with a link that allows the customer to call the technician back through service titan. This will allow the call to be recorded and allows better communication with the customer. It will also document attempts to contact the customer. 




ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

That is a great idea! You should create that idea and share the link here so we can vote for it!

Miranda Hufford, Office Manager @ Red Barn Service, LLC