Mobile Check Capture

makaylabacker
New Contributor II

We are looking at turning the mobile check capture on in our office for the field. Can anyone share the pros and cons they have experienced with this? 

MaKayla Backer
A Plus Derr Heating and Cooling
1 ACCEPTED SOLUTION

apiercefield
New Contributor

Something to keep in mind, the mobile capture can be very finicky. If the customer signs large and goes over the account/routing number. It may create a capture failure.

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2 REPLIES 2

mquigley
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Pros- money is processed immediately so you know if it fails faster to get it resolved. We have SOP's for the technicians and the office. Let me know if you want me to share!

apiercefield
New Contributor

Something to keep in mind, the mobile capture can be very finicky. If the customer signs large and goes over the account/routing number. It may create a capture failure.