on - edited on by
allimincher
ServiceTitan Phones Pro is a modern, cloud-based phone offering that is fully integrated with ServiceTitan and designed to improve your customer-facing team’s performance, drive higher booking rates, grow revenue, and improve efficiency. The resources listed below include everything you need to know to manage your Phones Pro system.
ServiceTitan Phones Pro YouTube Channel - helpful bite-sized videos on key topics! Here are a few to help you get started:
- CSR: How to Use Your Virtual Phone
- CSR: How to Use My Phone (Desktop App)
- Basics of using the Mobile App
ServiceTitan Phones Pro Knowledge Base Articles - instructions on getting started and workflows to learn how Call Center Managers, Administrators, and Standard and Advanced seat users can leverage Phones Pro.
Knowledge Base Videos - learn about important topics to help you get the most out of Phones Pro:
- Phones Pro Headsets
- Add and Assign Tracking Numbers
- Understand Standard and Advanced Seats
- Click-to-call Basics
- Embedded Dialier
- Hold Queue Settings
Advanced vs Standard Seats One-Pager - a refresher on the difference
Softphone FAQ - benefits of using softphones over desk phones
Hardware Guide and Ordering Process - a list of recommended hardware
options and ordering process
Training Workshops - everyone in the company is encouraged to sign up for a Phones Pro live workshop
Getting the Most out of Phones Pro - recorded webinar with best practice tips and tricks when using Phones Pro
Customer Support
4am-5pm PST M-F, 5am-4pm Saturday
Email: support@servicetitan.com
Chat: Help widget in ServiceTitan or click the Support link at the top of Community
Emergencies: (818) 877-4675
