Boost your customer experience with a Cloud-Based Phone System A cloud based phone system (also known as voice over IP, or VoIP) can help you streamline the call process and offer tools to help your...
Why you should switch to a Cloud-Based Phone System As the COVID-19 pandemic continues to disrupt business as usual, your contracting company is probably facing numerous challenges while navigating t...
Operating their own Mr. Rooter Plumbing franchise in Mount Pleasant, Mich., and a call center for several other franchisees in the area, Brad and Amanda Sims needed a better phone system to answer t...
Missed sales opportunities are a significant concern for all shops, but sifting through numerous calls to find potential leads can be time-consuming and resource-intensive. Fortunately, ServiceTitan...
While missed sales opportunities can be top-of-mind in every shop, it can take plenty of time and resources to listen to every call that has come in and filter for a potential lead. And using third-p...
Admins can now choose to provide CSRs with a continuous audible notification when they are set to Off-Duty for missing or rejecting a Call Center call. What is changing and why?Currently, when a CSR...
Welcome to this month's Phones Pro Update. This month we are highlighting Real-Time Assist Cards and Custom Moments, two AI-powered features in Dialpad that allow you gain insights and coaching o...
Lenny Siers, owner of four nationally-franchised business locations of One Hour Plumbing Heating & Air, Benjamin Franklin Plumbing, and Mr. Sparky operating in Florida and Alabama, says he loves the ...
Save Time by Assigning Phone Numbers Only Once! When adding new phone numbers in ServiceTitan previously, you also had to navigate to the Dialpad settings, add the number and then assign it. This pro...
You can build a strong CSR team much faster and easier with ServiceTitan Phones Pro Some Key Features: Learn how managers are able to drop in on customer calls and listen LIVE to coach CSRs in real t...
Phones Pro - Be sure to set up custom welcome greetings!
When choosing a Voice over Internet Protocol (VoIP) phone system it is important to consider Network Speed and Stability, Ethernet or WiFi Connection, Existing Contracts, Network Bandwidth, Number Por...
ServiceTitan Phones Pro is a modern, cloud-based phone offering that is fully integrated with ServiceTitan and designed to improve your customer-facing team’s performance, drive higher booking rat...
PowerDialer is an integrated and automated outbound dialing solution built for enterprise-level call centers using ServiceTitan Phones Pro. PowerDialer automatically dials from a list of customer ...
Questions about what headset or desktop hardware to choose that will work for Phones Pro? Check out the Knowledge Base article to learn about your recommended hardware options and how to order your h...
What exactly are the differences between ServiceTitan Basic Phone Integration and Phones Pro? Here you can find the detailed differentiation between the two and how one or the other might benefit you...
Understanding how basic phone integration works with ServiceTitan can sometimes be a little tricky. This Basic Phones Integrations Diagram provides you with the step-by-step process with a Normal Inb...
Missed our webinar for 5 Steps to Build a Better Call Center with Phones Pro? No Problem! The recording is now available on-demand. Click here to watch. Want to get started with Phones Pro? Click her...
Mario Campirano is a big believer in numbers don't lie. After initially getting off to a rocky start, Phones Pro has given Express Electrical more of an advantage than a disadvantage. Learn more abo...
Missed our webinar for 5 Steps to Build a Better Call Center with Phones Pro? No Problem! The recording is now available on-demand. Click here to watch. Want to get started with Phones Pro? Click He...
