New Beta Feature: Second Chance Leads

While missed sales opportunities can be top-of-mind in every shop, it can take plenty of time and resources to listen to every call that has come in and filter for a potential lead. And using third-p...

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New Audible Notification in Phones Pro (Dialpad)

Admins can now choose to provide CSRs with a continuous audible notification when they are set to Off-Duty for missing or rejecting a Call Center call.  What is changing and why?Currently, when a CSR...

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Phones Pro Customers - Monthly Update - March 2023

    Welcome to this month's Phones Pro Update. This month we are highlighting Real-Time Assist Cards and Custom Moments, two AI-powered features in Dialpad that allow you gain insights and coaching o...

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Resources: Phones Pro's POWERDIALER

  PowerDialer is an integrated and automated outbound dialing solution built for enterprise-level call centers using ServiceTitan Phones Pro. PowerDialer automatically dials from a list of customer ...

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Recommended Hardware for Phones Pro

Questions about what headset or desktop hardware to choose that will work for Phones Pro? Check out the Knowledge Base article to learn about your recommended hardware options and how to order your h...

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Basic Phone Integration vs. Phones Pro

What exactly are the differences between ServiceTitan Basic Phone Integration and Phones Pro? Here you can find the detailed differentiation between the two and how one or the other might benefit you...

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Basic Phone Integrations Diagrams

Understanding how basic phone integration works with ServiceTitan can sometimes be a little tricky. This Basic Phones Integrations Diagram provides you with the step-by-step process with a Normal Inb...

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5 Steps to Build a Better Call Center With Phones Pro

Missed our webinar for 5 Steps to Build a Better Call Center with Phones Pro? No Problem!  The recording is now available on-demand. Click here to watch. Want to get started with Phones Pro? Click her...

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5 Steps to Build a Better Call Center With Phones Pro

Missed our webinar for 5 Steps to Build a Better Call Center with Phones Pro? No Problem!  The recording is now available on-demand. Click here to watch. Want to get started with Phones Pro? Click He...

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Lenny Siers Regrets Not Joining Phones Pro Sooner!

Lenny Siers, owner of four nationally-franchised business locations of One Hour Plumbing Heating & Air, Benjamin Franklin Plumbing, and Mr. Sparky operating in Florida and Alabama, says he loves the ...

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