I like to use the office Audit report for a few things but most use case was looking at an employee's activity throughout the day. I used myself as a baseline for "busy" and looked by position on my team. This wasn't intended to be used for coaching just a baseline. We would consistently see one or two CSR/DSR's with 300+ actions and others with 40-50. When we dug in further you can see who is fixing tag info while they book/review jobs versus who doesn't catch them, payments (CSR team is supposed to transfer but often just take the payment themselves). I don't use it often and found myself using in response to team members feeling another wasn't pulling their weight. What I would usually learn is that that team member either didn't know the process or just needed to be reminded on why and how we updated that info.
